SUPPORT
Nomi Support
Questions, problems, or requests about your data — email us and a person will read it.
We reply within 2 business days.
Common questions
Do I need an account?
Yes. An account is required to use Nomi, including the free analysis. Your account keeps your reports available if you change devices.
How do I get my reports back after reinstalling?
Your readings are saved to your Nomi account, not to your phone. On a new device, sign in the same way you did before — with Apple or with Google — and they will be there. Signing in a different way makes a new account, because Apple and Google sign-ins are never joined, so use the one you started with. If something you paid for is missing, open Settings → Restore purchases; it checks with Apple and with us.
My report didn't generate, or stopped partway.
Email us with the date of purchase and we will regenerate it at no cost. You will not be charged twice.
Can I get a refund?
Purchases are made through the App Store, so refunds are handled by Apple at reportaproblem.apple.com. If something went wrong on our side, email us first — we will usually fix it faster than a refund would.
Does Nomi charge a subscription?
No. Every report is a one-time purchase. Nothing renews.
I entered the wrong birth time.
You can update your birth details in Settings at any time. Reports you buy after that use the updated details. Reports you already have keep the details they were made with — every purchase shows those details for you to confirm first. Your free analysis can be refreshed once with the updated details.
How do I delete my data?
Open Settings and choose Delete account, or email support@nomiwhen.com. We remove your account data and reports within 30 days.
Nomi is built and run by a small independent team in Seoul. We read every message that comes in.